Legal & policies
Plain answers about how SwimNexus runs and protects your club.
Everything a club or meet host needs to understand the supplier behind the software, in one place. Signed customer agreements prevail over these pages.
Who operates SwimNexus
SwimNexus is the trading name of Lewis Plume, a UK sole trader. SwimNexus is not a limited company and has no Companies House number. Business correspondence address: 20 Talbot Close, Highbridge, Somerset, TA9 3AX, United Kingdom. Support and security contact: [email protected].
SwimNexus is the business; SwimClubOS, SwimMeetOS and the planned SwimLeagueOS are its products. SwimLeagueOS is not yet operating.
Security and data protection
Security & Data ProtectionHosting, separation, access control, backups and our assurance position.
Customer Security Assurance PackAn informational pack for clubs assessing SwimNexus, with a PDF download.
Privacy PolicyHow SwimNexus uses personal information, roles and your rights.
Data-protection complaintsMake a complaint about how SwimNexus handles personal information.
Subprocessors and suppliersWhich suppliers SwimNexus uses and which services your club controls itself.
How we handle your club's information
Provider Access PolicyWhen and how SwimNexus may open your club account, and how it is recorded.
Who owns and controls your dataYour club controls its records; SwimNexus provides the software.
Customer Data Export and Exit PolicyExports, leaving SwimNexus, deletion and backup copies.
Terms, support and integrations
Terms and ConditionsWebsite terms and how services are supplied under agreements.
Support PolicyHow to get help, what to include and what support does not promise.
Integration and Access Credentials TermsRules for MCP credentials and the read-only published data feed.
Frequently asked questionsStraight answers on hosting, access, export, exit and assurance.
By product
SwimClubOSClub operations. Covered by the signed agreements and the policies above.
SwimMeetOS processing summaryWhat SwimMeetOS processes for meet hosts and how it is separated.
SwimLeagueOS (planned)Not yet an operating product. No policy is written as if it operates.
Existing customers can find their agreements, signing certificates and every policy, grouped by type, in their document centre after signing in.